Quality control

By Diogenes (articles - email) | Feb 17, 2004

Say you run a donut shop. You produce thousands of donuts every day. Mostly, they taste good.

Every once in a while, a customer charges that one of the donuts made him sick.

How often would this have to happen, before you realize that you have a serious problem on your hands?

Suppose 1 out of every 25 donuts became the subject of customer complaints. Would you agree that constituted a problem?

Richard Cross holds a doctorate in psychology, who has taught at the university level, including at Franciscan University. He is currently an educational researcher and consultant in the field of psychology and related disciplines.
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