- Account: How do I change my Account options to reflect my new email address?
If you are not already logged into the site, please do so by clicking "Subscribe/Login" or "My Account" on the main site menu. Once you are logged in, clicking "My Account" will give you access to your Account options.
Once in Account, select "edit account information" from the list of options on the right.
Please remember that your email address and user name are the same! Changing your email address changes your login information.
- Account: How do I log into my user account on this site?
You can access your registration / donor record on the site by clicking on "My Account" or "Subscribe/Login" on the main site menu. If you see "Subscribe/Login", use that the log in. Once you are logged in, the My Account link will appear. Click it to enter your Account area.
- Account: I can't access restricted features even though I have registered.
First you must make sure that you are still properly logged into the site. If you are logged in, you will be able to access the "My Account" option located on the main site menu. If you do not see "My Account", you will see "Subscribe/Login" instead, and you can use that to log in. Once logged in, you will see the "My Account" menu option, and you should have access to all of the content on the site.
At present the only restricted features of CatholicCulture.org are: (1) Participation in Sound Off!: To post public comments in Sound Off! you must be not only registered but an active donor, which means you have contributed at least $5.00 in the past year. And (2) Unregistered users can listen to only the most recent 15 episodes of Catholic Culture Audiobooks. Registered users have access to all episodes.
The reason for this is that it prevents us from being inundated with anti-Catholic or Catholic-baiting comments.
- Registration: Why is my Email Address required for login rather than a User Name of my choice?
There are two reasons for this. First, because your email address is unique to you, and easy for you to remember. Combined with a unique password, this helps to keep your account secure on our site.
Second, because we need your email address in order to send you occasional registration maintenance and fundraising messages, in addition to whatever mail you select to receive upon signup.
We value your privacy! We will not share your email address with third parties without your permission.
- Registration: Will I receive unsolicited email as a result of registering at this site?
No, you will not receive unsolicited email from third parties as a result of your registration. You will receive our standard communications and fund appeals, because they are essential to the success of CatholicCulture.org. Beyond this, you will receive only email for which you sign up to receive. Donors and registered users can visit the "control newsletters" option in your Account menu to turn different types of mail on or off.
We value your privacy! We will not share your email address with third parties without your permission.
- Login: I've forgotten my username and password.
If you remember your password but not your username, bear in mind that your username is the same as your email address. If you cannot figure out which email address you used, use our Contact form to request assistance.
If you cannot remember your password only, click on the option to Subscribe/Login on the main site menu, and use the "Don't know your password?" link on the login form to request your password via email.
If you do not see the "Subscribe/Login" option, you will see "My Account" on the main menu instead, in which case you are already recognized by a cookie and logged in. In this case, if you wish to change your password, click on "My Account" and choose the option to "edit account information".
- Login: I cannot log in, though I believe I remember my user name and password.
It sounds like your Catholic Culture cookies may have somehow become corrupted, thus preventing our system from recognizing you. This is very easy to fix. Simply copy and paste the following URL into your browser's address bar.
https://www.catholicculture.org/users/logout.cfm
This will help to clear your cookies. Once this has been accomplished, please log in by clicking "My Account" or "Subscribe/Login" on the main site menu.
Also, you'll see a link on the Login page which says "Don't know your password?" Click that to have your correct password sent to you by email, just in case you are remembering it incorrectly.
If all else fails, use our Contact form to request assistance. (See "Contact Us" at the bottom of each page.)
- E-Newsletters: I want to stop receiving emails. How do I remove myself from the Catholic Culture mailing list?
To remove yourself from the mailing list, click on "Subscribe/Login" or "My Account" on the main site menu. If you see "Subscribe/Login", use that to log into your account, after which the "My Account" option will appear instead. Click "My Account" to enter your account. Once in your Account area, select "control newsletters" to cancel mailings that you do not wish to receive. Choose the option to cancel your account entirely if you wish to avoid any further communications, including fundraising emails.
Shortcut:
https://www.catholicculture.org/newsletters.
- E-Newsletters: How do I select which CatholicCulture.org services I wish to receive by email?
Once you log into your account, choose the option to "control newsletters". You will see check boxes for all our service options. Simply turn the various services on and off by checking or unchecking their boxes as desired. You should find that services you have used before will be pre-selected automatically.
Shortcut:
https://www.catholicculture.org/newsletters/. This will either take you to your newsletter selections or, if you are not yet logged in, it will bring up the login form.
- Login: The site does not appear to recognize me, and I am a donor/registered user!
It is possible that your Catholic Culture cookies may have somehow become corrupted, thus preventing our system from recognizing you. This is very easy to fix. Simply go to
https://www.catholicculture.org/users/logout.cfm. Then open a new browser window to
https://www.catholicculture.org and click on "Subscribe/Login" on the main site menu. Then log in with your email address and password. Thereafter, you should be able to access the site fully.
If problems persist, please use our Contact form to request assistance.
- E-Newsletters: I am not receiving my regular CatholicCulture.org emails.
There are two things to check here:
First, log in to the CatholicCulture.org website using the "Subscribe/Login" option on the main site menu and/or select the "My Account" option (which appears once you are logged in). This takes you into your Account. Once in your Account, look for and click the Control Newsletters link. Make sure that the mailings you wish to receive are turned on. Select the ones you want; deselect the ones you do not want; then click the Confirm Selections button.
Second, check the settings on your spam filter. Make sure our domain--or, at the very least, our mailings address--is whitelisted so that your spam filter lets our email through to your account. The domain is "catholicculture.org". The specific mailings address is "
[email protected]"). While you are at it, we recommend that you also allow email from the "trincomm.org" domain, which is the Trinity Communications domain used in our staff's email addresses.
