Business Relationship Complexity and Communication
As with any relationship, consultant/client relationships can be very complex. Here's an example: If I talk to a mid-level manager in a company about a strategic change of direction, I'm not just talking to that person. Through that person, I'm certainly talking to superiors and subordinates. Through that person, perhaps I am talking to a spouse or a valued friend. Perhaps I am talking to other consultants with overlapping areas of expertise. Perhaps I am even talking back to my own staff at Trinity!
This underscores the importance of good business relationships and clear communication. All of the above individuals may have some impact on business decisions. My message has to be clear enough to be received in close to its original form so that the facts and arguments that I have presented are not misconstrued. The strength of the relationship with the client, moreover, helps to ensure that my thoughts receive a warm reception not just at the point at which they are delivered, but beyond through the multiple possible relays.
Again, this is an area where business imitates life. The Catholic In Business (CIB) should strive to communicate clearly and with charity at all times, whether at home, in the community, or in the workplace. Doing so has a positive spiritual impact and is also good business!
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