Admit it: If someone came pounding on your door at 1:30 in the morning, you might not be cheery and hospitable, either. But here's a bit of advice: If the person who wants your attention was gravely wronged by someone who was under your supervision, and if you're trying to convince the world that you handle such problems in a "sympathetic and compassionate manner," think twice about what you say when you open the door. "Go to hell, bitch," might not strike quite the right note.
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